Terms and Conditions
TERMS AND CONDITIONS OF THE CONTRACT
Andean Peru Discover: Tour operator.
CLIENT(S): Direct passenger(s) or travel agency(ies).
Acceptance and knowledge of our Terms and Conditions
The terms and conditions set forth below in this document are mandatory and binding. They apply to all reservations and activities made through our website, via email or in person. The use of any of these channels implies knowledge and acceptance of them.
Modification of the conditions of use
Andean Peru Discover reserves the right to modify or update our terms of use at any time. It is the customer’s responsibility to review them.
Confirmation of the reservation
Once the client submits the reservation request, confirmation of the reservation will be subject to payment support as per the request, detailing all services included and not included. If no response is received from the client, acceptance of our terms and conditions will be assumed. In this sense, Andean Peru Discover is not responsible for any extraordinary situation.
PASSENGER OBLIGATIONS ESTABLISHED ACCORDING TO ANDEAN pERU dISCOVER’S POLICIES
- Respond clearly and accurately to answers and requests, such as the forms to be completed, which will be sent by the sales staff.
- Follow the instructions of the team on the road.
- Mandatory attendance at briefings, which are held prior to your tour, are essential to begin the booked tour experience.
- Comply with all obligations set forth in these Terms and Conditions.
- Payment Policies
- We use PayPal to allow you to make your deposit, which facilitates the use of a credit card. There is a 7% fee for using PayPal for international transfers.
For groups larger than 08 people we accept bank transfers. If you would like more information about this possibility, please send us an email to info@wakasadventure.com
Policies for in-person payment methods
- Cash, credit card and PayPal will be accepted for final payments. No passenger may begin their tour until payment has been completed.
- Cash payments are due the day before your tour and can be made during the pre-tour briefing. We accept US dollars and soles (Peruvian currency) for cash payments.
- Torn or ripped bills, no matter how small, will not be accepted.
- PayPal payments are due one week prior to departure of the tour or trek.
- If the balance is not paid 2 days before departure, the commission will be 10%. And not 8%.
- All bank fees will be covered by the client.
- For more information, you can contact the assigned salesperson.
CANCELLATION POLICIES
The cancellation request must be made by email by the person who made the reservation and paid the deposit to info@wakasadventure.com
Cancellations made 30 days in advance have no additional charges except for excursions named excursion.
If the client cancels between 10 and 30 days prior to the trip, 50% of the total cost of the trip will be charged.
If the client cancels between 10 and 3 days before the trip, 80% of the total cost of the trip will be charged.
If the client cancels 2 days or less prior to departure, 100% of the total cost of the trip is due.
- In the rare case that a client decides to leave once the trek has begun, no refund will be granted. The client must also pay for any additional expenses incurred by their own decision, such as food, lodging and transportation.
- If the client is unable to participate in any trekking tour due to illness or physical problems, no refund will be granted. The client must also pay for any additional expenses incurred, such as food, lodging and transportation.
- In the event that a natural disaster or act of God prevents the completion of a service, the client will receive a 50% refund, considering administrative expenses.
- In the event that a natural disaster or act of God causes a change in the trek route, there will be no refund.
- In consideration of the last pandemic that was experienced worldwide, we include that in the event that the service does not take place due to a pandemic or act of God, no refund will be made, but an open ticket will be given so that you can receive the service on another date subject to availability.
- Failure to appear on the assigned tour will be considered a no show.
- In no case will there be a refund option.
- There will be no refund in the event of a no-show.
Modification Policies
- To modify the tour date, there is a fee of US $ 50.00 per person, if the modification occurs more than 30 days in advance.
- If the modification occurs between 21 and 30 days prior to the excursion, the fee is US$75.00 per person.
- If the modification occurs between 10 and 20 days prior to the excursion, the fee is US$100.00 per person.
- For changes made less than 10 days in advance, different rates will apply and will be calculated at the time of the change, depending on availability and date.
- Changes must be made for another group excursion with a minimum of 2 people. If a single traveler needs to change dates and there is no option on the required date, the change will not be possible. Travel Insurance
Travel Insurance
Coverage should include baggage loss, accident, emergency air rescue and trip cancellation. Trip cancellation insurance should reimburse non-recoverable air or ground expenses if you cancel your trip due to personal or family illness, as well as cover medical evacuation expenses if the situation requires it.
In the event of illness or injury on one of our tours, we are able to provide emergency first aid and arrange transportation to an appropriate medical facility. However, we are not responsible for the cost of transportation or medical care.
Risks
By booking any of our adventure tours the client assumes the risks associated with personal accidents, medical emergencies, problems with air travel, etc. Andean Peru Discover is not responsible for any of these events.
Adventure tour cancellation policies
Andean Peru Discover is not responsible for unfavorable weather conditions, natural catastrophes, pandemics, strikes, accidents, illnesses, injuries, loss of personal items, etc. It is the client’s responsibility to carry insurance to cover these types of events. We reserve the right to modify or cancel the program due to any of the above unforeseen conditions.
Right to use images
The client accepts and grants Andean Peru Discover the right to use images, photos and videos during the participation in any of our packages for any type of publicity, free of charge.
Thank you very much for choosing Andean Peru Discover!